Privacy Policy

1. Who We Are

This website is operated by RUGOFARM S.A. ("we," "us," "our"), Burundi.

For any questions about this policy or your data, contact us at:  Habonimana.chadrick@jacaranda-agro.bi

2. What Information We Collect

We collect information you provide directly to us through our website forms, including:

• Request a Quote form: full name, company name, business email, phone number, country, product interest, estimated quantity, intended use, and any message you provide.
• Technical Data Sheet request: name, business email, phone number, company name.

We do not collect payment information.

3. How We Use Your Information

We use the information you provide to:

• Respond to quote requests and inquiries
• Send requested technical documentation
• Communicate with you about our products and services
• Maintain records of business relationships and correspondence

We do not sell, rent, or trade your personal information to third parties.

4. How We Collect and Handle Your Information

Our website forms do not submit your information to a server or database. Instead, when you submit a form, your device generates an email, which is sent directly to our business email address using your own email application. We do not store form submissions on our website; the information exists only in the resulting email communication between you and us, in the same way as any other email correspondence.

5. Data Retention

We retain email correspondence, including information submitted through our forms, for as long as necessary to respond to your inquiry and maintain a business relationship, or as required by applicable law. You may request deletion of your data at any time (see Section 7).

6. Use of Cookies

This website may use essential cookies necessary for basic functionality, such as remembering your preferences or ensuring the website operates correctly. These cookies do not collect personal data for advertising or tracking purposes.

We do not currently use analytics, advertising, or tracking cookies. If this changes in the future, we will update this policy accordingly and, where required by law, request your consent.

You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of this website.

7. Your Rights

If you are located in the European Economic Area (EEA) or another jurisdiction with data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Request a copy of your data

To exercise any of these rights, contact us at:  Habonimana.chadrick@jacaranda-agro.bi

8. Third-Party Services

We may use third-party service providers (e.g., website hosting) to operate this website. These providers may process limited technical data (such as website traffic logs) solely to help us provide our services and are not authorized to use it for their own purposes.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at:

RUGOFARM S.A.
Burundi
Habonimana.chadrick@jacaranda-agro.bi