Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the website rugofarm.com ("the Website"), operated by RUGOFARM S.A. ("we," "us," "our"), Burundi.

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

2. About This Website

This Website provides information about RUGOFARM's essential oil products, sourcing practices, and impact initiatives, and allows visitors to submit inquiries for quotes and technical documentation. This Website does not offer direct online sales or payment processing.

3. Use of the Website

You agree to use this Website only for lawful purposes. You must not:

• Use the Website in any way that could damage, disable, or impair its functionality
• Attempt to gain unauthorized access to any part of the Website or its systems
• Use the Website to transmit false, misleading, or fraudulent information
• Use automated systems (bots, scrapers) to extract content without our permission

4. Intellectual Property

All content on this Website — including text, images, logos, product descriptions, and technical data sheets — is the property of RUGOFARM S.A. or its licensors, and is protected by applicable intellectual property laws.

You may view and download content for personal, non-commercial reference (e.g., reviewing a technical data sheet for evaluation purposes). You may not reproduce, distribute, or use our content for commercial purposes without our prior written consent.

5. Quote Requests and Inquiries

Submitting a quote request, sample inquiry, or data sheet request through this Website does not constitute a binding order, contract, or commitment from either party. All quotes are subject to confirmation, availability, and final agreement between RUGOFARM and the requesting party.

Any commercial terms — including pricing, quantities, delivery, and payment — will be governed by a separate agreement or purchase contract entered into directly between RUGOFARM and the buyer.

6. Product Disclaimer

As a natural, agricultural product, our essential oil is subject to natural variation between batches — including in color, viscosity, and precise chemical composition — depending on factors such as harvest conditions, growing season, and distillation timing. Technical specifications provided on this Website or in downloadable data sheets are indicative and represent typical values, not fixed guarantees.

Buyers requiring specific technical parameters for their formulation or application should confirm final batch specifications directly with us prior to purchase.

Our products are supplied as raw materials for professional and commercial use (e.g., fragrance, cosmetics, aromatherapy applications) and are not intended for direct consumer use, ingestion, or medical treatment unless explicitly agreed otherwise in writing.

7. Accuracy of Information

We aim to keep the information on this Website accurate and up to date, including product descriptions, technical specifications, and certification details. However, we do not guarantee that all content is complete, current, or error-free, and we reserve the right to update or correct information at any time without prior notice.

8. Third-Party Links

This Website may contain links to third-party websites (e.g., certification bodies such as Fair For Life or Ecocert). We are not responsible for the content, accuracy, or practices of any third-party websites, and inclusion of a link does not imply endorsement.

9. Limitation of Liability

To the extent permitted by law, RUGOFARM S.A. shall not be liable for any indirect, incidental, or consequential damages arising from your use of this Website, including but not limited to reliance on information provided on the Website.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

10. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect and handle information submitted through our forms.

11. Governing Law

These Terms are governed by the laws of Burundi. Any disputes arising from these Terms or use of the Website shall be subject to the exclusive jurisdiction of the courts of Burundi.

12. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the Website after changes constitutes acceptance of the updated Terms.

13. Contact Us

If you have questions about these Terms, contact us at:

RUGOFARM S.A.

 Habonimana.chadrick@jacaranda-agro.bi